The PrimaLux mattress, compression bag and FlexFrame come with a comprehensive lifetime warranty to provide customers with peace of mind and assurance in the unlikely event that a repair is needed. This lifetime warranty reflects the commitment that we stand behind the quality, durability, and craftsmanship of our products.
We stand behind the quality of our products.
Frequently Asked Questions
- What is covered?
- It's important to note that the lifetime warranty typically covers issues related to the normal use and expected lifespan of the product with the original owner. It may not cover damages resulting from misuse, accidents, or unauthorized modifications.
- How do I ship product to you?
- You are responsible for the cost of shipping any product(s) to our workshop. You do have the option to purchase a shipping label directly from us when item(s) are ready to be returned.
- Where do I ship?
- Please ship product(s) to: Primadonna, ATTN Warranty Department, 1668 S Research Loop, Suite 332, Tucson, AZ 85710